1. About Inspecteam
Inspecteam Inc. ("Inspecteam," "we," "us," or "our") is an Ontario-based platform that connects vehicle buyers with independent certified inspectors across Canada. We operate the booking and reporting platform at inspecteam.ca but do not ourselves perform vehicle inspections.
2. The Service
Inspecteam provides a marketplace and logistics platform that:
- Receives your vehicle inspection request and payment;
- Matches your request with a qualified independent inspector near the vehicle location;
- Delivers a structured inspection report including checklist results, OBD diagnostic codes, photos, and an AI-generated summary and score;
- Provides access to your completed inspection report online and as a downloadable PDF.
Inspectors on the platform are independent contractors, not employees of Inspecteam. Inspecteam is a technology intermediary, not a vehicle inspection firm.
3. Inspection Plans
| Plan | What's Included |
|---|---|
| Plan 01 — AI Report | You submit photos; AI generates a structured report |
| Plan 02 — Visual Inspection | Inspector attends the vehicle and performs a visual inspection |
| Plan 03 — Visual + Diagnostic | Visual inspection plus live OBD-II scan and fault code report |
| Plan 04 — Certified Shop | Full inspection at a certified shop, including hoist inspection |
Current prices for each plan are displayed during the booking process and on our website at inspecteam.ca. Prices are subject to change at any time without prior notice. The price you are charged is the price confirmed at the time you complete payment.
4. Booking and Payment
4.1 Placing an Order
To book an inspection you must provide accurate vehicle information (VIN, year, make, model, mileage), the vehicle's current location address, and a valid email and phone number. You must also create an Inspecteam account to receive your report and manage your booking.
4.2 Payment
Payment is processed securely by Stripe at the time of booking. Inspecteam never stores your credit card number. By completing payment you authorize the full inspection fee to be charged to your selected payment method.
4.3 Inspector Matching
After payment is confirmed, Inspecteam automatically dispatches your job to the nearest available qualified inspector. Acceptance by an inspector typically occurs within a few hours during business hours but is not guaranteed at any specific time. You will receive an SMS and email notification when an inspector accepts your job.
5. Cancellation and Refund Policy
5.1 Before Inspector Acceptance
If you cancel before an inspector has accepted your job, you are entitled to a full refund. Contact support@inspecteam.ca immediately.
5.2 After Inspector Acceptance
Once an inspector has accepted your job and is scheduled to attend the vehicle, cancellation fees apply:
- More than 24 hours before the inspection: a partial refund, as communicated to you at the time of cancellation;
- Less than 24 hours before the inspection: no refund.
5.3 Unable to Access the Vehicle
If the inspector attends the vehicle location but cannot access the vehicle due to circumstances within your control (e.g., seller unavailable, vehicle sold, wrong location provided), no refund will be issued. If access is denied due to inspector error, a full refund will be issued.
5.4 Quality Concerns
If you believe an inspection report is materially incomplete or inaccurate, contact us at support@inspecteam.ca within 7 days of report delivery. We will investigate and may, at our discretion, offer a partial refund or arrange a re-inspection.
6. Nature of the Inspection Report
You acknowledge and agree that:
- The inspection covers the vehicle's visible and accessible condition at the time of inspection. Hidden, intermittent, or developing faults may not be detected;
- An inspection report does not replace a qualified mechanic's opinion for any specific concern identified;
- The AI-generated score, summary, and recommendations are generated by a large language model (Claude by Anthropic) and are intended to assist your understanding, not to constitute professional mechanical advice;
- Inspecteam and its inspectors do not guarantee that issues not identified in the report will not arise after the inspection;
- A passing score or positive report does not constitute a warranty on the vehicle.
7. AI-Generated Content and Market Value Estimates
Plans 01, 02, 03, and 04 include an AI-generated inspection summary, overall score, and recommendations produced by Claude (Anthropic Inc.). This content is generated from the inspector's structured checklist data and OBD codes. It is not produced by a licensed engineer or mechanic and should not be treated as professional engineering advice. Inspecteam does not send your personal information to Anthropic's AI — only anonymized vehicle and inspection data is processed.
Where an inspection report includes estimated retail value, wholesale value, or negotiation range, you acknowledge and agree that:
- These figures are AI-generated estimates for general reference only, derived from publicly available market data and inspection inputs at the time of the inspection;
- They do not constitute a certified appraisal, a registered valuation, or a legal opinion of value under any applicable legislation;
- They carry no legal weight and must not be relied upon for financing applications, insurance claims, legal proceedings, dispute resolution, tax assessments, or any purpose requiring a formal valuation;
- Inspecteam makes no representation as to the accuracy, completeness, or currency of these estimates; actual transaction values vary by region, season, and individual negotiation;
- Inspecteam and its inspectors accept no liability arising from any reliance on estimated market values contained in an inspection report.
These limitations apply in all jurisdictions where the Inspecteam platform is accessed or used.
8. Your Account
You are responsible for keeping your account credentials confidential. You must notify us immediately at support@inspecteam.ca if you suspect unauthorized access to your account. You are responsible for all activity that occurs under your account.
Inspecteam reserves the right to suspend or terminate accounts that engage in fraudulent activity, abuse of the platform, or violation of these Terms.
9. Use of Your Information
By using Inspecteam you consent to the collection and use of your personal information as described in our Privacy Policy. In particular, your vehicle location (city and postal code) is shared with the assigned inspector to complete the inspection. Your name and email are used to deliver your report.
10. Prohibited Uses
You must not use Inspecteam to:
- Order an inspection for a vehicle you do not intend to purchase or have legitimate interest in evaluating;
- Provide false vehicle information (VIN, location) to manipulate inspector matching;
- Use inspection reports for commercial resale of vehicle assessments without our written consent;
- Attempt to contact or transact with inspectors outside the Inspecteam platform to avoid platform fees.
11. Limitation of Liability
To the maximum extent permitted by applicable provincial and Canadian law, Inspecteam's total liability to you in connection with any single inspection order shall not exceed the fee you paid for that order. This cap applies regardless of the form of action, whether in contract, tort, statute, or otherwise.
Inspecteam is not liable for: (a) your decision to purchase or not purchase a vehicle; (b) defects or conditions not identified in the report; (c) losses arising from reliance on the AI-generated summary as professional advice; (d) indirect, consequential, or punitive losses of any kind; or (e) any act, omission, error, negligence, misrepresentation, or misconduct of any independent inspector.
Inspecteam is a technology platform and marketplace, not a vehicle inspection firm. Inspectors are independent contractors solely responsible for the professional quality of their work. Any claim arising from the conduct, negligence, or error of an independent inspector must be directed to that inspector personally. Inspecteam expressly excludes all liability for the acts and omissions of independent inspectors to the fullest extent permitted by law.
12. Disclaimer of Warranties
The Inspecteam platform and inspection reports are provided "as is" and "as available." Inspecteam does not warrant that the platform will be uninterrupted or error-free, or that inspection reports will be free of all inaccuracies. We make no warranties, express or implied, beyond those required by applicable Canadian consumer protection law.
13. Dispute Resolution
We encourage you to contact us first at support@inspecteam.ca with any concern. If we cannot resolve it informally, disputes shall be governed by the laws of the Province of Ontario unless required otherwise by applicable consumer protection legislation in your province of residence, and may be brought before the Ontario courts or, where applicable, the applicable consumer protection dispute resolution process in your province.
14. Changes to These Terms
Inspecteam may update these Terms from time to time. When we make material changes, we will update the effective date above and notify registered users by email at least 14 days in advance. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
15. Contact
Inspecteam Inc. — Ontario, Canada
Support: support@inspecteam.ca
Privacy: privacy@inspecteam.ca